

The place was so good , our flight was delayed with almost 1hr plus 1hr we lingered after disembarking on the plane sorting my our sim card, but although the pick up bus had gone because of elapsed time of waiting for us, once we called the hotel, they came and picked us up. On arrival , our booking was picked up that made it easy for us to check in to our rooms. We had some challenges on the door lock but they could not let us use that room and were upgraded to fourth floor in one of the nicest rooms and my colleague simultaneously, it was fantastic. The food , ground floor foya , the breakfast and the cultural music dance at the end part of our visit, spiced it up everything. Well done to the hotel team and management, please invite us again on a complimentary night to enjoy Addis Ababa.. Well done Wally Walters Wale's lntl Tourism President
Walter
ספטמבר 2025

The location of the hotel in the Bole area, was convenient to other venues we attended, the staff were very professional, courteous, accommodating, and extremely friendly. We enjoyed the meals at the restaurant, and the customer service representative Melat, was very helpful, All the restaurant waiters were professional, friendly and accomodating during our meals, especially Mekdes, Nuhamin, and other restaurant staff, whose names I've forgotten. The housekeeping staff, bellmen and security Tomas were professional and friendly, as well as the front desk staff (Senait and others), including Lidiya & Melat, who went above and beyond their hotel duties, and helped me find a pharmacy one evening after work (we inadvertently met on the street one day) The entire hotel staff including management, made my wife and I feel as though we were a part of their extended family.
Bruce
יוני 2025

The property was very clean, and the staff were exceptionally sweet and helpful — particularly Weynua, Melat, Selam, Mekdes, and Hana. Their warm service truly made our stay memorable. Thank you again to all staff
Yemane
יוני 2025

I had a truly wonderful experience at Sapphire Addis. The hotel is beautifully designed, with modern and spacious rooms that were spotlessly clean and incredibly comfortable. The staff were genuinely welcoming, always going above and beyond to make sure I had everything I needed.
Ali
ינואר 2025

The staff were friendly, quick to respond and always smiling. The overall stay was excellent.
Khaled
יוני 2025

The management's responsiveness to guests' requests was impressive and praiseworthy.
Awet
אפריל 2025

breakfast and service first class,I love the staff,room top class,rate very good,shuttle pick up very convenient
Francois
אוקטובר 2025

It was very clean and staff was exceptional Especially the customer relation manager and lady in breakfast hall she was polite and very professional
Abdi
יוני 2025

The stuff very helpful.... The location very good .... The facility very good .... Almost every thing very good.
Hatem
אוגוסט 2025

Anna, the manger at Saphire Addis, was very professional and went out of her way to provide service.
Qyasam
דצמבר 2024
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